Our shipping rates are as follows:
- Free shipping on all orders
- Some larger items may incur minimal additional charges due to weight & size
- Collection is welcome by prior arrangement.
All orders are shipped within 3 working days. If you have not received an order within 10 days, please notify us by email at: firstname.lastname@example.org
Refund and Returns
Your satisfaction is our first priority at SimplyHomes. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund you.
For damages you must contact us within 48hrs of receiving the order, please send a message with your contact details and describe the issue as best you can. We strive to resolve any problems as quickly as possible and are only too happy to help.
We will accept change of mind returns, however a small number of items can incur restocking fees if returned for incorrect choice, it is always best to contact us at email@example.com prior to returning goods to make an informed decision. Items must be returned in their original packaging and still be in an unused and saleable condition. You need to include a note detailing reason for return, invoice number and contact phone number. Goods returned without these conditions met may not be able to be refunded.
To return an item, please send it to:
Po Box 6301, Meridan Plains, 4551, Qld
And also include the following information:
- Your Order number if known (appears on the top of the confirmation email)
- Your name, address and phone number
- A description of the item you are returning
- Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.